February 2, 2012
Reference tracking number AAK007673069
To whom it may concern,
In my 35 years of working at McGill University, I have never experienced such poor service from a courier company. I received a phone call from Purolator on Jan 30, 2012, advising me that my package from Dell will be delivered next day, requires a signature and please make sure someone is there to accept delivery. So I take the day off to be at home. No delivery because of the weather. Okay I can accept that. I call Purolator and am told my package will definitely be delivered tomorrow. So I stay home for a second day on Feb 1st. Still no delivery! I call again to be told that the driver had too many deliveries that day, but that tomorrow they guarantee it will be delivered. I ask my spouse to stay at home on Feb 2nd. My wife calls me at 3PM to tell me that the package still has not been delivered. So I call Purolator again. This time they tell me the driver has too many deliveries so they sent a second truck to help out the first driver finish his deliveries AND that absolutely for sure my package from Dell will be delivered before 6PM that same day. Guess what? Yep, still no delivery. Nor myself or my spouse can be at home tomorrow before 3PM, so I have to hope it won't be delivered before then!
Here are the details from tracking this package:
TRACKING DETAILS
PIN: AAK007673069
2012/02/02 17:37 Shipment In Transit
2012/02/02 16:43 Dela\ed in transit due to a
missed deliver\
2012/02/02 16:38 On vehicle for deliver\
2012/02/02 14:15 On vehicle for deliver\
2012/02/02 07:15 On vehicle for deliver\
2012/02/02 02:18 Shipment In Transit
2012/02/01 19:44 Left MONTREAL SORT
CTR/CTR TRIE, PQ
2012/02/01 19:16 Shipment In Transit
2012/02/01 19:14 Shipment In Transit
2012/02/01 17:35 Shipment In Transit
2012/02/01 14:41 Dela\ed in transit due to a
missed deliver\
2012/02/01 07:28 On vehicle for deliver\
2012/02/01 01:06 Shipment In Transit
2012/01/31 10:29 Dela\ed due to Weather
2012/01/30 17:28 Shipment In Transit
2012/01/30 17:27 Picked up b\ Purolator
2012/01/27 23:02 In Transit in U.S.
Your delivery service is very unreliable and full of broken promises that force us to take time off from work to be waiting at home for a delivery that never shows up THREE days in a row and counting!! You can imagine my extreme frustration over this!
Rest assured, my colleagues at McGill University and all my friends will NEVER use Purolator again!
Sincerely with disgust,
Robert Peuckert
PS. I must mention that everyone I spoke to at Purolator was very courteous, sympathetic and could not understand why my package has not been delivered.
